Thank you for purchasing our products at Horror Oasis
In the unfortunate event that you are not satisfied with your product, you may return it within 30 days of the order date for a refund and or exchange minus shipping charges. When concerning apparel, please send item(s) back as they were received meaning, brand new, unwashed/unworn, free of any deodorant, pet hair, perfumes/colognes and cigarette smoke. We will not issue any refunds on a pending delivery order. We must have Item(s) In hand to issue any refunds.
After we receive your item, our team of professionals will inspect it and process your refund or exchange. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team and we can work together to rectify the issue.